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What is the MindHealth Helpline?
MindHealth is a low intensity counselling service which provides telephone and online counselling support to people in the Hunter New England and Central Coast regions. It is available between 7am and 9pm, Monday to Saturday.
MindHealth is supported by the Hunter New England and Central Coast Primary Health Network and is delivered by professional counsellors at Lifeline.
MindHealth counsellors are experts in mental health, wellbeing, anger management, healthy relationships, and suicide prevention.
Important notice:
MindHealth phone and online counselling service is closing on 23 June 2026.
If you have any counselling services already booked in, we will make sure to complete them before the closing date. No new sessions will be booked after 1 June 2026.
To access free mental health support, please visit the Medicare Mental Health Check In service website. You can also call Medicare Mental Health on 1800 595 212 (open weekdays 8:30am–5:00pm weekdays).
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Who is MindHealth for?
MindHealth provides free professional counselling services to people who are:
- at risk, or have experienced symptoms of distress or mild symptoms of mental ill health (i.e. anxiety or depression) for less than 12 months
- exiting (step down) a moderate to high intensity mental health service who need a brief psychological intervention which is decreased from that they were receiving
- living or working in the Hunter New England and Central Coast regions.
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The service model
MindHealth counsellors provide counselling services across two main service functions:
- Intake, Assessment and Support: available between 7am and 9pm Monday to Saturday, accessed by telephone on 1300 029 131 or online counselling
- Counselling and Support: available between 7am and 9pm Monday to Saturday.
Working within a social model of health, all clients will be provided the highest quality of support to meet their whole of life issues, concerns and worries.