Health professionals

  • What is the MindHealth Helpline?

    MindHealth is a low intensity counselling service which provides telephone and online counselling support to people in the Hunter New England and Central Coast regions. It is available between 7am and 9pm, Monday to Saturday.

    MindHealth is supported by the Hunter New England and Central Coast Primary Health Network and is delivered by On the Line.

    On the Line is a social health business with over 60 years’ experience supporting and counselling people, anywhere and anytime. Our professionally trained counsellors listen and encourage people to feel better by building resilience, fostering healthy relationships, and connecting people with community support. On the Line is a national provider of some of Australia’s most vital and trusted counselling services including Suicide Call Back Service, and MensLine Australia.

  • Who is MindHealth for?

    MindHealth provides free professional counselling services to people who are:

    • at risk, or have experienced symptoms of distress or mild symptoms of mental ill health (i.e. anxiety or depression) for less than 12 months
    • exiting (step down) a moderate to high intensity mental health service who need a brief psychological intervention which is decreased from that they were receiving
    • living or working in the Hunter New England and Central Coast regions.
  • The Service Model

    MindHealth counsellors provide counselling services across three main service functions:

    • Intake, Assessment and Support: available between 7am and 9pm Monday to Saturday, accessed by telephone on 1300 092 131 or online counselling
    • Counselling and Support: available between 7am and 9pm Monday to Saturday, clients can also receive up to three call back counselling sessions between 9am and 9pm.
    • Post-vention Support: following-up with clients at six weeks after their last call back session, to assess if their needs have been met or if service re-entry is required.

    Working within a social model of health, all clients will be provided the highest quality of support to meet their whole of life issues, concerns and worries.

  • How to refer a client

    You can refer a client by completing and emailing us a Client Referral Form.

    Click the Client Referral Form link below to open the interactive PDF.

    Complete all fields and save it to your desktop. Attach the completed Client Referral Form to an email and send to: mindhealth@ontheline.org.au

    Please advise your client to expect a call from MindHealth, which will be from a private number.

Order Free MindHealth Promotional Materials

We apologise for this inconvenience, but due to restrictions imposed by COVID-19, we are temporarily unable to fulfill physical orders for collateral. Please download and print any materials needed urgently.

Calling Card

MindHealth Calling Card
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DL Flyer - It's ok to ask for help

MindHealth DL Flyer
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A4 Poster - It's ok to ask for help

MindHealth A4 Poster
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MindHealth A4 Poster 1
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MindHealth A4 Poster 4
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