Call 1300 029 131 for counselling support

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Mind Health Service Connect Line

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Mind Health Service Connect Line

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Mind Health Service Connect Line

  • What is the Mind Health Service Connect Line?

    The Mind Health Service Connect Line is a free telephone service that links people residing in the Hunter New England and Central Coast Primary Health Network (HNECC PHN) to mental health, physical health and social support services.

  • Who can Mind Health Service Connect Line help?

    The service is for anyone whose health and lifestyle circumstances have changed and needs support to undertake everyday activities.

    The Mind Health Service Connect Line can help you or your carer and health professional navigate the health and care system to find the most appropriate supports and services.

    Examples of services that Mind Health Service Connect Line can help you find include:

    • Psychosocial non-clinical mental health support
    • Care coordination
    • Counselling and psychological services
    • Drugs and alcohol
    • Financial management and budgeting
    • Housing
    • Physical health
    • Vocational and educational support
    • Cultural wellbeing support
    • Family and cultural connection support.

    Call 1300 029 131 to access the service.

    Mind Health Service Connect Line will help you find the right service at the right time.

  • Who is eligible for the Mind Health Service Connect Line?

    Anyone who resides in the HNECC PHN region and needs to access mental health, physical health and social support services (also known as psychosocial support) can use the service.

    The HNECC PHN region includes Hunter, Central Coast, Mid Coast, New England and/or North West NSW area.

    You can view the PHN map for more information.

  • How can I access the Mind Health Service Connect Line?

    Call 1300 029 131 to speak to an intake officer.

    The service is free and is available Monday to Friday from 9am to 5pm (except on public holidays*).

    *The service will also be closed 2 November 2021 and 14 March 2022.

  • What should I expect when I call the Mind Health Service Connect Line?

    When you contact the service:

    • An intake officer will ask for a postcode to confirm the person who needs support is in the HNECC PHN region.
    • The intake officer will conduct a needs assessment by asking questions about the person who requires support. These questions will relate to their social, mental health and physical needs.
    • The intake officer will prioritise the person’s needs and allocate the assessment to a case coordinator.
    • The case coordinator will assess which supports are most needed and access an up to date service directory to select the most appropriate services.
    • The case coordinator will contact the service on the person’s behalf, and then the service provider will contact the person directly.
  • Health professionals

    The Mind Health Service Connect Line is a free and easy-to-use telephone service that can help you find the most appropriate mental health, physical health and social support services for your patient or client.

    The service is available Monday to Friday from 9am to 5pm and is staffed by qualified intake officers, who have the training and tools to understand the needs of your patient or client.

    The intake officer will conduct a needs assessment, prioritise your patient’s or client’s needs, and select the most appropriate support from a comprehensive and up to date service directory.

    Mind Health Service Connect Line can find one or multiple supports for your patient or client.

    Mind Health Service Connect Line helps your patient or client access the right service at the right time.

    Call 1300 029 131 from Monday to Friday, 9am to 5pm (except on public holidays*).

    *The service will also be closed 2 November 2021 and 14 March 2022.

    Note: NDIS participants with an approved Individual Funded Plan are encouraged to access similar services through Local Area Coordinators or NDIS-funded Recovery Coach or Support Coordination services in the first instance.

The Mind Health Service Connect Line is a free telephone service that links people in the Hunter, New England and Central Coast region to mental health, physical health and social support services. The service is free and is available Monday to Friday from 9am to 5pm (except on public holidays).

Get support now by calling 1300 029 131 or clicking the button below.

 

 

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