Service Connect Line is a free telephone service that links people with a mental illness residing in the Hunter New England and Central Coast Primary Health Network to psychosocial support services (mental and physical health as well as social supports). Carers, Clinicians and GPs can also call this line on a person’s behalf.

The service is for anyone whose health and lifestyle circumstances have changed and needs support to undertake everyday activities.

Service Connect Line can help you or your carer and health professional navigate the health and care system to find the most appropriate supports and services.

Examples of services that Service Connect Line can help you find include:

• Psychosocial non-clinical mental health support
• Care coordination
• Counselling and psychological services
• Financial management and budgeting
• Housing
• Physical health
• Vocational and educational support
• Cultural wellbeing support
• Family and cultural connection support.

Call 1300 029 131 to access the service.

Service Connect Line will help you find the right service at the right time.

Anyone who resides in the Primary Health Network region and needs to access psychosocial support services (mental and physical health as well as social supports) can use the phone line.

The Primary Health Network region includes Hunter, Central Coast, Mid Coast, New England and/or Northwest NSW area.

You can view the PHN map for more information.

Call 1300 029 131 to speak to an intake officer.

The service is free and is available Monday to Friday from 9am to 5pm (except on public holidays*).

*The service will also be closed 29 September and 7 November 2023.

When you contact the service, your call is answered by an intake and assessment officer who will:

• Ask you for a postcode to confirm the person who needs support is in the Primary Health Network region.
• Conduct a needs assessment by asking questions about the person who requires support. These questions will relate to their social, mental health and physical needs.
• Prioritise the person’s needs and assess which supports are required.
• Access an up to date service directory to select the most appropriate services.
• Contact the service on your behalf and then the service provider will contact you directly.

Service Connect Line is a free and easy-to-use telephone service that can help you find the most appropriate psychosocial support services (mental and physical health as well as social supports) for your patient or client.

The service is available Monday to Friday from 9am to 5pm and is staffed by qualified intake officers, who have the training and tools to understand the needs of your patient or client.

The intake officer will conduct a needs assessment, prioritise your patient’s or client’s needs, and select the most appropriate support from a comprehensive and up to date service directory.

Service Connect Line can find one or multiple supports for your patient or client.

Service Connect Line helps your patient or client access the right service at the right time.

Call 1300 029 131 from Monday to Friday, 9am to 5pm (except on public holidays*).

*The service will also be closed on 27 September and 5 November 2024.

Note: NDIS participants with an approved Individual Funded Plan are encouraged to access similar services through Local Area Coordinators or NDIS-funded Recovery Coach or Support Coordination services in the first instance.